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Frequently Asked Questions
Treatment of Acne
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treatments for acne
Treatment of Acne Scars and Skin Texture
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treatments for acne
Treatment of Melasma (dyschromia)
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treatments for acne
Treatment of Superficial Fine Lines and Skin Texture
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treatments for acne
Neostrata Patients show the correction of UV damage
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treatments for UV damage
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Crutchfield Dermatology
Deluxe Skin Care Packages
Platinum Package
• 12 Neostrata Chemical Peels – Overall Skin Rejuvenation
• 2 Javani Age-Defying Medical Facials – After an exfoliating microdermabrasion, the Javani skin care program ultrasonically infuses the rich Javani products into the skin.
You will receive Javani treatments at visits #4 and #8.
• 3 Aramis treatments – Laser treatment that promotes collagen production, improves elasticity, texture and tonicity of your skin, and will soften fine lines and wrinkles. You will receive Aramis treatments at visits #1, #3, and #5.


Gold Package
• 12 Neostrata Chemical Peels – Overall Skin Rejuvenation
• 2 Javani Age-Defying Medical Facials – Takes microdermabrasion to the next level You will receive Javani treatments at visits #4 and #8.


Silver Package
• 12 Neostrata Chemical Peels – Overall Skin Rejuvenation
*Dr. Crutchfield may recommend adding the Pixel Laser to a package for optimal results on an individualized basis.
*Total cost of packages will be determined at time of consultation. A 10% discount will be given for complete pre-purchased packages.

What Should I Know About the Neostrata® Peels?
NeoStrata® brand professional skin care products are:

  • The #1 recommended professional AHA skin care brand by physicians worldwide
  • Recommended by physicians in over 55 countries
  • The exclusive source of professional skin care with polyhydroxy acid (PHA) and bionic acid ingredients

NeoStrata professional products are uniquely formulated with alphahydroxyacids (AHAs), polyhydroxy acids (PHAs) and bionic acids to enhance therapeutic treatments and skin care recommended by physicians. These products are beneficial in helping to improve the visible signs of aging or sun damaged skin and for the adjunctive treatment of various dermatological conditions including acne, dry skin, hyperkeratoses and hyperpigmentation.

NeoStrata offers a range of products for the face and body, and for normal and sensitive skin. Products contain various concentrations of AHA and PHA ingredients as well as combinations with sunscreens (SPF), lightening or anti-acne agents so that the appropriate therapy can be matched to any skin type or condition.

NeoStrata products are dermatologist-developed, fragrance free, and are not tested on animals. NeoStrata creams are proven to be non-comedogenic and non-acnegenic. Product packages contain tamper-resistant safety seals to protect product integrity until opened.

NeoStrata's superficial peel treatments are quick, in-office procedures that are performed under the supervision of a physician. They are used in combination with NeoStrata home care products to stimulate skin renewal helping the skin to appear healthier, plumper and tighter with enhanced skin smoothness and clarity.

The NEOSTRATA® Skin Rejuvenation System includes NEOSTRATA® Glycolic Acid Skin Renewal Peel treatment, with both a pretreatment and maintenance regimen of NEOSTRATA® Cream, Lotion or Gel. The skin renewal system will provide improvements in the look and texture of your skin. Your doctor can design a treatment program to meet your expectations to achieve the results you both desire.

What is Glycolic Acid?
Glycolic acid is one of the alpha-hydroxyacids (AHAs), a group of naturally occurring substances often referred to as "fruit acids" because they are found naturally in various fruits and other foods. In its natural state, glycolic acid is found in sugar cane juice. Leading dermatologists and plastic surgeons worldwide have long appreciated the positive results of AHA treatments. Numerous clinical publications have demonstrated their benefits in improving skin appearance and texture. Improvements have been observed in patients with dry skin, oily and acne-prone skin, and with pigmentation concerns including age spots and melasma.

Many skin problems are caused by or associated with an excessive build-up of dead skin cells that makes the skin thick and dull, and may cause clogged pores. AHAs help to loosen and remove the surface layers of skin, as well as promote more even pigmentation and deeper skin firming effects.

What is a Glycolic Acid Peel?
A glycolic acid peel treatment is a specific technique for skin renewal. During this process, a high concentration of glycolic acid is applied to the skin for a short period of time and then chemically neutralized to end the treatment. This procedure rapidly removes the damaged layer of surface skin cells revealing fresh skin, and stimulating cell rebuilding and restructuring of deeper skin layers. This procedure can help the skin appear smoother, healthier, plumper and tighter, with more even pigmentation.

How Do Glycolic Acid Peels Differ from Other Chemical Peels?
Other commonly used chemical peeling agents include trichloroacetic acid (TCA), Jessner's solution, salicylic acid and phenol. TCA, Jessner's and phenol are effective in a number of conditions requiring a medium to deep skin peel. They are, by their nature, toxic to cells, and usually require a longer skin recovery period compared to superficial AHA peels. Salicylic acid peels are used to improve acne, but are not known to provide anti-aging benefits to skin.

In contrast, glycolic acid peels are not toxic to skin cells and are used as superficial peels requiring little skin recovery time. Usually done in a series of controlled superficial peels, AHA peels have been shown to provide improvements to acne prone skin and help reverse sun damage. When proper procedures and techniques are used, results with glycolic acid peels are comparable to deeper peels, without their complications.

How Does the NeoStrata® Glycolic Acid Peel Differ from Other Glycolic Acid Peels?
The NEOSTRATA® Glycolic Acid Skin Renewal Peel is an integral part of a standardized system, the Skin Rejuvenation System. It is designed to allow maximal control of the peel procedure and better predictability for your skin improvement than with other glycolic acid peels. The measured approach of the NEOSTRATA® Skin Rejuvenation System allows your physician to help define and meet your expectations for improvements in skin appearance. NeoStrata's superficial peels:

  • are fragrance free
  • are full strength
  • are physician strength
  • are not tested on animals
  • can be combined with other cosmetic procedures
  • enhance skin renewal
  • promote smoother, healthier skin
  • do not contain animal derived ingredients

What is a Glycolic Acid Peel?
There are three parts to the system:
1) two-week pre-treatment with a NEOSTATA® glycolic acid containing cream, lotion or gel, as recommended by your doctor
2) the NEOSTRATA® Glycolic Acid Skin Renewal Peel procedure
3) post-peel treatment with polyhydroxy acids (PHAs) or the bionic acids, which are gentle antioxidants used to promote skin renewal and repair.

Can Anyone be Treated with a Glycolic Acid Peel?
To determine if you should have the NEOSTRATA® Glycolic Acid Skin Renewal Peel treatment, you need to meet with your doctor and discuss your medical history, skin sensitivities and peel expectations. Your doctor will design a program especially for you with the appropriate type and timing for a peel.

Many conditions can affect the sensitivity and reactivity of your skin to the glycolic acid peel. Your physician may recommend that you briefly discontinue using certain products and cosmetic procedures, or pretreat you with other products, depending on your product-use practices and medical history.

Some conditions may make it unsafe to have a peel. It is important to inform your physician of the following conditions:

  • allergies
  • atopic skin reactions/eczema
  • rosacea
  • seborrheic dermatitis
  • a history of pigmented disorders (too much or too little color on parts of your skin)
  • recent anticoagulant therapy or circulation disorders
  • collagen disease/autoimmune disease
  • viral infections (including herpes simplex)
  • hypertrophic or keloidal scarring
  • cryotherapy/cryosurgery within past 6 months
  • Accutane of other oral retinoid use within past 6 months
  • use of tobacco
  • pregnancy

    Under certain circumstances, your doctor may decide to postpone a peel treatment. You may be asked to discontinue cosmetic procedures for a short while before and after a peel. It is essential that you inform your doctor if you have experienced any of the following conditions within the previous month:

  • active herpes simplex
  • warts
  • cosmetic surgery (sensitive/healing wounds)
  • sunburn or windburn
  • radiation treatment
  • peels, laser, light therapy, microdermabrasion or dermabrasion topical retinoid use (Retin-A, Differin, Tazorac)

    The following cosmetic procedures can enhance your skin's reactivity. You may be required to discontinue use of certain procedures a week before a peel. Inform your doctor of use of the following within the previous two weeks:

  • waxing
  • depilatories
  • masks/facials
  • electrolysis
  • hair dying treatments
  • artificial tanning/sun bathing
  • permanent wave or straightening treatments
  • topical exfoliators
  • loofah or other types of exfoliating sponges

    If you think of any additional information in these areas that were not discussed with your doctor during your consultation, you should contact him or her prior to your peel treatment. For example, if you have a history of herpes simplex, you should be taking a preventative medicine prior to the peel. The peel procedure can bring on an episode of herpes lesions in patients with a history of herpes simplex infections.

    What Kinds of Improvement Can I Expect with a Peel Treatment?
    Be sure to discuss the type and degree of skin improvements you hope to gain from the peel treatment program. Together, you can decide if your expectations are realistic and redefine your goals if necessary to get the desired improvements. The following are types of improvements that are possible with the NEOSTRATA® Glycolic Acid peel treatment program and items to discuss with your doctor:

    Skin improvements that may result from a peel series:

  • softening of fine lines from sun damage
  • diminution of coarse lines from sun damage
  • increased smoothness in skin texture
  • mild or moderate smoothing of acne scars
  • lightening of pigmentation irregularities
  • increasing skin glow or radiance
  • some minimization of pore size

    Areas of the body where you may want to see improvement:

  • forehead
  • cheeks
  • browline
  • mouth lines
  • crow's feet
  • chin
  • back of hands
  • décolletage/chest
  • shoulders
  • neck

    speed of improvement needed or wanted:

  • textural smoothening and improvements with acne prone skin can occur within a month
  • deeper textural changes require multiple peels. Noticeable improvements usually occur with 3 months

    amount of healing/recovery time possible:

  • no time, back in your routine the day after the peel
  • a few days, up to a week
    acceptability of possible scabbing: yes or no.

    Based on your discussion with your doctor, he or she will design a peel treatment program to meet your expectations, or determine that other treatment is more appropriate for you. Generally, the program will involve several peel treatments in the office over a period of time. The flexibility of the NEOSTRATA® Skin Rejuvenation System takes into consideration the condition that the peel is being used for, the degree of improvement wanted, the time to achieve it and the acceptable amount of discomfort and or downtime.

    What Should I Do Prior to the Peel Treatment?
    In your consultation, your doctor will recommend pretreatment with one of the NEOSTRATA® AHA products, Cream, Lotion or Gel. It is important to start using this NEOSTRATA® product as soon as it is recommended, usually at least two (2) weeks prior to your peel.

    Apply it once daily to start, then as your skin adapts to the treatment, apply it twice daily after cleansing. This will help prepare your skin for the glycolic acid peel treatment and detect any sensitivity that you may have to glycolic acid.

    Because it is possible for some other products and cosmetic practices to increase the reaction of your skin to glycolic acid, you may be asked to slightly change your usual skin care routine one week before a peel.

    What Do I Do on the Day of the Peel Treatment?
    Go to your doctor's office with a fully cleansed face. If possible, no makeup, cologne or after shave should be applied, and you should avoid shaving areas to be peeled. If you have accidentally used one of the restricted products or procedures, such as hair dye or an exfoliating sponge, in the past few days, it is important to tell your doctor. Your peel treatment might be rescheduled to prevent an unanticipated deepening of the peel, since your skin may be more sensitive than your doctor expected.

    How Will I Look or Feel Right After the Peel Treatment?
    Initially your skin may be somewhat red or puffy. It may take up to one week for the renewal and rebuilding process to allow your skin appearance to return to "normal". During this repair/renewal period some patients have experienced some of the following: stinging, itching, burning, mild pain or discomfort, tightness, sun sensitivity, and peeling of the superficial layer of the skin. Light peeling is an expected result, of course, but not necessary to see the improvement you want. The sensations will lessen over the course of the week as the skin returns to its "normal" appearance. There may be some crusting and or puffing, particularly if the peel has been intense (deep). This should be allowed to heal naturally. Infrequently, swelling occurs; ice water compresses intermittently for 24 to 48 hours will diminish this. Analgesics can be used to treat any mild pain. Any changes in skin pigmentation, or uncomfortable irritation should be reported to your physician's office right away.

    Are There Any Possible Negative Reactions to a Peel Treatment?
    The glycolic acid peel process can possibly cause: (1) an acne flare due to deep pore cleansing, (2) a herpes simplex flare in patients who have had previous herpes infections (particularly if no preventative treatment was used) or (3) an acne-like inflammation around the mouth (called peri-oral dermatitis). Some patients may experience transient spots of hyper- or hypopigmentation (coloration or discoloration) after a glycolic acid peel procedure. If these conditions are left untreated, they usually resolve themselves. However, you should inform your doctor if you develop changes in skin coloration.

    A peel which is deeper than a superficial peel may result in the following possible negative effects: moderate to severe redness and peeling, swelling, light scabbing, post inflammatory hypo- or hyperpigmentation, scarring, risk of infection, sun sensitivity, and skin sensitivity/irritation.

    What Are the Post-Peel Treatment Instructions?
    Following these guidelines will help speed the renewal process:

    1) Apply the NEOSTRATA® Post Peel Nutricream or the Bionic Cream twice daily for two (2) to seven (7) days until the skin appearance returns to near "normal". Then return to your pretreatment schedule of applying your NEOSTRATA® Cream, Lotion or Gel.

    2) Wash the treated areas very gently using a gentle, soap-free cleanser, avoiding the use of abrasive or exfoliation sponges.

    3) If your skin is very sensitive, avoid the use of makeup for up to a week. If you have little skin sensitivity, you can apply makeup without a wait.

    4) Avoid use of products that may be irritating (AHAs, salicylic acid, retinoids) until skin has fully healed.

    5) Avoid sun exposure, artificial tanning devices and direct heat sources. Use a broad spectrum sunscreen beginning the day after the peel procedure or as soon as you can tolerate it.

    6) To avoid the possibility of scarring, please DO NOT:

    • Peel the skin, Expose the skin to sun or sun lamps,
    • Pick the skin, Use a mask on the skin,
    • Scrape the skin, Wear tight fitting hats or headbands on the treated area(s)
    • Scratch the skin, area.

    Call your doctor if you have any concerns or questions, or if your skin is unusually uncomfortable, irritated, or lighter/darker in color.

    What is the Timing for Additional Peel Treatments?
    If you have little discomfort with the peel treatment, and a limited shedding/peeling of the surface skin a second peel can be done two weeks later. If you have greater discomfort and skin shedding/peeling with the peel treatment, your doctor will probably recommend four to six weeks between peel treatments. The NEOSTRATA® Skin Rejuvenation System was created to allow flexibility in the timing of the peel treatments, for you to proceed at a comfortable rate of skin improvement.

    How Can I Find Out More About the NeoStrata® Skin Rejuvenation System?
    Your doctor has the knowledge and experience to answer your questions and to explain the basics of the NEOSTRATA® Glycolic Acid Skin Renewal Peel treatment program. This booklet is designed to help you after you talk with your doctor about a peel treatment as a reminder of questions that you may have discussed, your expected results and benefits, and the steps necessary to achieve the desired outcome.



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Mpls Magazine We are proud that Dr. Crutchfield is recognized as a “Top Doctor” by Minneapolis-St. Paul magazine.
Best Dr Dr. Crutchfield is recognized as one of the "Best Doctors" in America, an honor awarded to only 4% of all physicians.
Best Dr “Dr. Crutchfield Selected as one of the Best Dermatologists for Women” by Minnesota Monthly Magazine.
To schedule an appointment with Dr. Crutchfield call 651.209.3600

Patient Testimonials

I am writing to discuss one of the very best facials I have ever had in my life. I appreciated that all the little touches that went above and beyond what I expected. I look forward to experienceing the highest quality care that I have come to enjoy at Crutchfield Dermatology.
Yours Truly,
Karen W.
Eden Prarie, Minnesota





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Crutchfield Dermatology
1185 Town Centre Drive Suite 101 Eagan, MN 55123
Call for appointment: 651.209.3600 Fax: 651.209.3601

Serving: Andover, Anoka, Apple Valley, Belle Plaine, Big Lake, Brooklyn Park, Burnsville, Buffalo, Cannon falls, Chanhassen, Champlin, Chaska, Circle Pines, Coon Rapids, Cottage Grove, Delano, Dennison, Dundas, Eagan, Edina, Eden Prarie, Elko, Elk River, Excelsior, Faribault, Farmington, Forest Lake, Fridley, Goodhue, Golden Valley, Ham Lake, Hastings, Heidelberg, Highland Park, Hopkins, Hugo, Inver Grove Heights Jordan, Kilkenny, Le Center, Lake Minnetonka, Lakeville, Lake Waconia, Lino Lakes, Little Canada, Lonsdale, Mahtomedi, Maple Grove, Maplewood, Mendota Heights, Miesville, Minnetonka, Minneapolis, Montgomery, Monticello, Mound, New Market, New Prague, Nerstrand, Northfield, Oakdale, Oak Grove, Osseo, Otsego, Plymouth, Prior Lake, Randolph, Ramsey, Red Wing, Richfield Rockford, Rosemount, Roseville, Savage, Shakopee, Shoreview, Spring Lake, Stillwater, St. Louis Park, St. Paul, Vermillion, Waconia, Wanamingo, Wayzata, Webster, White Bear Lake, Woodbury, Wyoming, Zumbrota, and Minnesota Twin Cities Area

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